Logo Factory respects your privacy. Learn how we collect, use, and protect your personal information and custom patch artwork in our official privacy policy.
Welcome to Logo Factory. We respect your privacy and are committed to protecting the personal data of our customers across the USA and beyond. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website, request a quote, or place an order for our custom products.
To provide you with high-quality manufacturing services, we collect various types of information during your interaction with our site:
Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
Payment Details: Secure transaction data processed by our PCI-compliant payment gateways.
Design and Artwork Data: When you request a quote or place an order for custom items such as Embroidered Patches, Woven Patches, or Sublimated Printing Patches, we collect your design files and specifications.
Technical Data: IP address, browser type, device information, and browsing patterns on our site.
We use the data we collect primarily to fulfill your orders and enhance your experience on our website. Specifically, your information allows us to:
Process transactions and deliver your products accurately.
Communicate with you regarding order updates, design proofs, and customer support inquiries.
Maintain your order history to make reordering seamless, especially if you frequently purchase specific styles like Flat Embroidery, 3D Puff Embroidery, Chenille Patches, or Chain Embroidery.
Understand user preferences when browsing our catalog for items like Ready-Made Patches, Flags, Letters & Numbers, Tactical Patches, Cartoons & Emojis, or Nature & Animals.
We understand that your designs are valuable. Whether you are uploading artwork for PVC Patches, Leather Patches, or Silicone Patches & Transfers, your proprietary designs remain entirely yours. We do not sell, trade, or distribute your artwork. We only share necessary design specs for items like TPU Patches & Transfers, Keychains, or Stickers with our trusted direct manufacturing partners strictly to fulfill your order.
Logo Factory uses cookies and similar tracking technologies to improve your browsing experience. Cookies help us remember your shopping cart items, recognize your preferences for specialty products like Sequin Patches, Lace & Water Soluble Embroidery, Tube Bead Embroidery, and Appliques, and compile aggregate data about site traffic. You can choose to disable cookies through your browser settings, though this may affect site functionality.
We apply strict data protection standards across our entire catalog, whether you are buying 3D Puff Patches, Embroidered Appliques, or Woven Labels & Tags. Your personal information is contained behind secured networks and is only accessible by a limited number of authorized personnel. All sensitive credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes. We may share generic aggregated demographic information with trusted affiliates or share necessary data with service providers (such as shipping couriers and payment processors) who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.
Depending on your state of residence in the USA (such as California under the CCPA/CPRA), you may have specific rights regarding your personal data. These rights may include:
The right to know what personal data is being collected and how it is used.
The right to request the deletion of your personal information.
The right to opt out of the sale or sharing of your personal data (Logo Factory does not sell your personal data).
The right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, please contact us using the information provided below.
If you have any questions regarding this Privacy Policy or wish to make a data request, please contact the Logo Factory support team via our official contact page or email us directly. We are dedicated to ensuring your privacy and satisfaction.
No, we never sell or share your proprietary artwork. Whether you order Embroidered Patches, PVC Patches, or Woven Labels & Tags, your designs remain your intellectual property. They are only shared with our direct manufacturing partners to fulfill your order.
We collect your name, email address, shipping and billing address, phone number, and payment details. We also securely store the artwork files and design specifications required to manufacture your custom products.
We implement robust security measures, including SSL encryption, to protect your data during transmission. All payments are processed through secure, PCI-compliant third-party gateways, meaning we do not store your credit card information on our servers.
You can opt out of marketing communications at any time by clicking the 'unsubscribe' link at the bottom of our emails. To request access, modification, or deletion of your personal data under US privacy laws, simply contact our support team.